Return & Refund Policy

Return Statement

All merchandise returned to Vector 350 must be initiated within 30 days of original purchase and have an approved Return Merchandise Authorization (RMA) number or it will be refused and returned to sender. Collect returns will be refused and returned to sender. Items to be returned must be received within 30 calendar days from the issue of the RMA#. After 30 calendar days the RMA is void. All returns must be boxed and shipped as they were originally received including foam and other packing materials, so as not to be damaged in transit. Damage to boxes or product may result in loss of credit for that product. Customer is responsible for return freight, please insure shipment. Returns due to reasons other than Vector 350 error will be charged a 25% restock fee. Special orders or discontinued items are not returnable for credit. No credit will be issued for any item that has been installed (unless item is deemed by Vector 350 to be under warranty).

Returns Due to Freight Conditions & Claims

Customer is responsible for checking the condition and number of cartons against the freight bill and packing slip at time of delivery. The customer must note damages and shortages on the delivery receipt at the time of acceptance. Trucking companies may not help us out if it isn’t noted at time of delivery. Notify K9 Dog Boxes immediately upon discovery of any damage or discrepancy. Failure to report issues in a timely manner may result in a credit or return not being issued. When reporting the shortage, please refer to the invoice or sales order number, item description, part number and carton count. For more shipping information, please click here.

Exchange Policy

If you accidentally ordered the wrong item and would like to exchange it, you will only be charged a 10% restock fee for the returned item, plus any additional cost for the new item.

Return Merchandise Authorization

For RMA#, please send an e-mail with Sales Order Number, Part Number and Reason for return request to info@vector350.com - We will e-mail you instructions within 1-3 business days.

Installation Issues

If you are having problems with installation, please contact a Customer Service Representative, at +1 (855) 345-4305, before initiating a return so we can help you come up with the best solution.